Refund policy

Refund policy

Coffee is perishable, so we keep this simple.

Damaged, wrong or missing items Email team@shavicoffee.com within 7 days of delivery with your order number and a photo. We will send a replacement or refund the item, your choice.

Unopened coffee Unopened bags can be returned within 14 days of delivery for a refund of the coffee price. Contact us first so we can send return instructions. Return shipping is at your cost unless the error was ours.

Opened coffee We cannot take opened bags back, but if a coffee is not what you hoped for, tell us. We would rather help you find one you love than leave you with a bag you do not enjoy.

Refund timing Refunds go back to the original payment method within 5 to 10 business days of approval.

Wholesale orders Wholesale and B2B orders follow the terms agreed in your account. Contact your Shavi representative.